Responsible Gaming
at lb89
At lb89, we believe gaming should always be an enjoyable, controlled activity — never a source of financial stress or personal harm. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support needed to stay in control at every step of their journey.
lb89 is more than an online betting and casino platform — it is a community built on the principle that every Bangladeshi player deserves a safe, fair, and transparent gaming environment. We understand that for the vast majority of our players, betting on cricket, spinning the slots, or joining a live casino table is a form of entertainment, something to enjoy during the BPL season, after Eid festivities, or simply as a way to unwind after a long day in Dhaka or Chittagong.
However, lb89 also recognises that for a small number of players, gambling can shift from a leisure activity to a compulsive behaviour that negatively affects their finances, relationships, and mental wellbeing. This is why our responsible gaming programme is built directly into the lb89 platform — not as an afterthought, but as a core pillar of who we are. Every tool described on this page is available to all registered lb89 players at no cost, and our 24/7 support team is always ready to help any player who feels they need assistance.
We encourage every player to treat the lb89 platform as a form of entertainment with a defined budget — never as a source of income or a way to recover financial losses. Chasing losses is one of the most common early warning signs of problem gambling, and lb89's responsible gaming tools are specifically designed to interrupt that cycle before it escalates.
Built-In Controls to Keep You in Charge
lb89 provides a full suite of account management tools that let you define your own limits, take a break, or step away entirely — all within seconds via the lb89 platform.
Set a daily, weekly, or monthly deposit cap on your lb89 account to ensure you never fund your account beyond what you can comfortably afford. Once a deposit limit is set, it takes effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period to prevent impulsive decisions.
Specify how long you want to play in a single sitting. When your session limit is reached, lb89 will display a reminder and, if you have chosen to enforce it, automatically log you out. Keeping your sessions to a manageable length helps prevent the fatigue-driven decisions that often lead to larger-than-intended losses.
Define the maximum amount you are comfortable losing within a set period — daily, weekly, or monthly. Once your loss limit is reached, lb89 will suspend further real-money wagering for the remainder of that period, giving you a natural pause to reflect before your next session.
If you feel you need a short break from gaming, lb89's time-out feature lets you suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Promotional communications are also paused for the duration of your time-out.
For players who feel they need a longer or permanent break, lb89 offers self-exclusion periods of 6 months, 1 year, 5 years, or permanent exclusion. Once self-exclusion is activated, your account is blocked, all marketing is suppressed, and attempts to create new accounts under the same identity will be declined. Self-exclusion requests are actioned within 24 hours.
Enable periodic on-screen reminders that appear during active game sessions, showing you how long you have been playing and how much you have wagered in the current session. Reality checks are one of the most effective tools for maintaining awareness, particularly during fast-paced games like slots and crash games.
How to Activate Your Responsible Gaming Tools
All responsible gaming controls on lb89 are accessible directly from your account dashboard. No phone call is required — you can manage every tool yourself at any time of day or night, from any device you use to access lb89.
If you encounter any difficulty activating a tool, or if you would prefer a member of the lb89 support team to set a limit or exclusion on your behalf, you can contact live chat 24 hours a day, 7 days a week. For self-exclusion requests, emailing [email protected] with the subject line "Self-Exclusion Request" is also accepted.
Log In to Your lb89 Account
Access your account using your registered username and password. If you have forgotten your credentials, use the account recovery option on the lb89 Login page before proceeding.
Navigate to Account Settings
Once logged in, open the Account Settings menu from the top navigation area of your lb89 dashboard. Select "Responsible Gaming" from the settings sub-menu.
Choose the Tool You Need
Select from deposit limits, loss limits, session time limits, reality checks, time-out, or self-exclusion. Each option displays clear descriptions and confirms what will happen to your account when the tool is activated.
Set Your Preferred Parameters
Enter the amount or time period that applies to your chosen tool. For deposit and loss limits, specify whether the limit applies daily, weekly, or monthly. For time-out or self-exclusion, choose the duration that best fits your needs.
Confirm and Activate
Review your settings on the confirmation screen and click to apply. You will receive a confirmation notification. Restrictions take effect immediately. Limit increases are held for 7 days before taking effect to ensure the decision is considered.
Recognising Problem Gambling Early
Problem gambling can develop gradually. Being aware of the early warning signs — in yourself or someone you care about — is the first and most important step toward getting help.
Returning to the platform to try to win back money you have already lost, often with larger bets than usual, is one of the clearest indicators of problem gambling behaviour.
Using borrowed money — from friends, family, or financial institutions — to fund gaming activity means gambling has moved beyond your disposable budget and is impacting your financial stability.
Spending increasing amounts of time on lb89 at the expense of family time, friendships, or professional responsibilities — especially when accompanied by secretive behaviour — is a significant warning sign.
Repeatedly attempting to reduce or stop gambling without success, or feeling restless, irritable, or anxious when not able to access the platform, suggests the behaviour has become compulsive.
Ask Yourself These Questions
Have you ever spent more money on lb89 than you originally planned for a single session?
Have you missed work, family commitments, or social events because you were playing on lb89 or thinking about playing?
Have you ever felt the need to keep your gambling activity secret from family members or close friends?
After losing on lb89, do you feel a strong urge to return immediately to win the money back?
Has gambling ever caused you to experience financial hardship, such as difficulty paying bills, rent, or mobile recharge costs?
Do you find yourself thinking about gambling frequently during the day — planning your next session, calculating potential winnings, or reliving past bets?
If you answered yes to two or more of these questions, we strongly encourage you to contact lb89 support or reach out to a professional counselling service. Taking action early makes a meaningful difference. You are not alone, and help is always available.
You Don't Have to Face This Alone
If you feel that gambling is becoming a problem for you, or if someone close to you has expressed concern about your gaming habits, please reach out to lb89's support team immediately. Our team is trained to handle these conversations with empathy, discretion, and without judgement. All communications about responsible gaming are treated as strictly confidential.
lb89 support can activate a self-exclusion on your behalf, help you set appropriate deposit and loss limits, or simply talk through the tools that are available to you. We can also direct you toward professional counselling resources available in Bangladesh if you feel you would benefit from specialist support beyond what lb89 can provide.
Remember: requesting help is a sign of strength, not weakness. The lb89 team respects every player who takes this step and we will do everything within our power to support you through it.
Contact lb89 Responsible Gaming Support
Available around the clock, every day of the year. All responsible gaming requests are prioritised and handled by our dedicated player protection team.
Play Smart. Play Responsibly.
Now that you know how lb89 protects its players, explore our full range of games — all secured with SSL encryption, all designed for Bangladeshi players who play within their means.