lb89 Privacy Policy

lb89 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who registers, accesses, or otherwise interacts with the lb89 platform at lb89.io. This Privacy Policy has been prepared to give you a clear, honest, and complete account of how we handle your personal information in connection with our online betting and casino services.

This policy applies to all players based in Bangladesh who use lb89 to bet on cricket, play slots, access live casino tables, or engage with any other service offered on the platform. It covers data collected through the lb89 website, any associated mobile-optimised interface, and all communications between you and the lb89 support team — including live chat and email.

By creating a lb89 account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent, you should not register an account or use the lb89 platform.

lb89 collects different categories of personal data depending on how you interact with the platform. The following table summarises the main data categories and specific data points we may collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond problem gambling self-disclosures made voluntarily through our Responsible Gaming tools), or biometric data, unless you voluntarily provide such information as part of a support interaction.

lb89 collects your personal data through the following channels:

• Direct interactions: When you complete the lb89 registration form, submit KYC documents, make a deposit or withdrawal request, contact live chat support, or send an email to [email protected].
• Automated technologies: When you browse the lb89 website or use the platform, we automatically collect Technical Data (IP address, device information, session data) through server logs and cookies. See Section 7 for full details on our cookie practices.
• Payment processors: When you initiate a bKash, Nagad, Rocket, Upay, or bank transfer transaction, our payment processing partners share transaction confirmation data with lb89 to facilitate the crediting or debiting of your lb89 account balance.
• Identity verification providers: During KYC review, lb89 may use third-party identity verification services to cross-reference the documents you submit. These providers return a verification status to lb89 and do not retain your documents on lb89's behalf.
• Game providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi generate Gaming Data (bet amounts, outcomes, session timestamps) within their game engines and return this data to lb89 to populate your account history and settle winnings.

lb89 uses the personal data we collect strictly for the following purposes:

• Account management: Creating, maintaining, and securing your lb89 player account, including authentication when you log in and processing account closure requests.
• Service delivery: Enabling you to place bets on cricket and other sports, access casino games, receive bonus credits, and complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and partner banks.
• Identity verification and compliance: Conducting KYC checks to confirm your identity and age (21+ only), fulfilling anti-money laundering (AML) obligations, and complying with any applicable legal or regulatory requirements.
• Fraud prevention and security: Detecting and investigating suspicious account activity, duplicate accounts, payment fraud, bonus abuse, and any other conduct that violates lb89's Terms & Conditions.
• Responsible gaming: Monitoring gaming patterns that may indicate problem gambling behaviour and triggering responsible gaming interventions (such as alerts or account reviews) where lb89's internal tools flag a concern.
• Customer support: Responding to your queries, resolving disputes, investigating complaints, and improving the quality of lb89's support services based on interaction history.
• Platform improvement: Analysing aggregated, anonymised usage data to improve lb89's website performance, game selection, and user experience for all Bangladeshi players.
• Promotional communications: Sending you information about lb89 bonuses, promotions, and seasonal offers relevant to Bangladesh (such as BPL season promotions, Eid bonuses, and Pohela Boishakh offers) where you have not opted out of such communications.

lb89 processes your personal data on the following legal bases:

• Contractual necessity: The majority of data processing on lb89 is necessary for the performance of the contract between you and lb89 — specifically, the Terms & Conditions you agreed to at registration. Without processing your Identity Data, Payment Data, and Gaming Data, lb89 cannot provide the services you have requested.
• Legal obligation: Certain data processing activities are required by applicable law, including KYC/AML verification, record-keeping obligations, and cooperation with law enforcement or regulatory authorities in Bangladesh.
• Legitimate interests: lb89 processes Technical Data and Communications Data on the basis of its legitimate interest in maintaining platform security, preventing fraud, resolving disputes, and improving the quality of services provided to all players.
• Consent: Where lb89 processes your data for marketing and promotional communications, we do so on the basis of consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

lb89 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive only the transaction data required to execute your deposit or withdrawal instruction. These providers operate under their own privacy policies and are responsible for their own data handling practices.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and stake data sufficient to run the game. They do not receive your full identity or payment details.
• Identity verification providers: Third-party KYC services receive your submitted identity documents for verification purposes under strict confidentiality obligations. They are not authorised to use your data for any other purpose.
• IT and security service providers: lb89 uses trusted infrastructure, hosting, and security vendors who may process Technical Data on lb89's behalf under data processing agreements. These vendors act as data processors and are contractually bound to handle data only on lb89's instructions.
• Law enforcement and regulators: lb89 will disclose personal data to competent authorities in Bangladesh where required to do so by applicable law, court order, or lawful regulatory demand. Where permitted, lb89 will inform you of such disclosure.

lb89 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players navigate the site so we can make improvements.

The following categories of cookies are used on lb89:

• Strictly necessary cookies: These are essential for the lb89 platform to operate. They enable core functions such as session management, login state, and security token validation. These cookies cannot be disabled without severely impairing platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the lb89 site — for example, which pages are visited most frequently, how long sessions last, and where errors occur. This data helps lb89 improve platform performance and usability for Bangladeshi players.
• Functionality cookies: These cookies remember choices you make on lb89 (such as language preference and display settings) to provide a more personalised experience during your session.
• Fraud prevention cookies: lb89 uses certain cookies and device fingerprinting technologies specifically to detect and prevent fraudulent account access, duplicate account creation, and bot activity on the platform.

You may manage or restrict cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the lb89 platform normally. Disabling performance or functionality cookies will not prevent access but may reduce the quality of your experience.

lb89 retains your personal data for as long as your player account remains active and for a defined period thereafter, as required by our legal and compliance obligations. The following retention periods apply as a general guide:

After the applicable retention period expires, lb89 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

lb89 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmissions between your browser or device and lb89's servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted storage of sensitive data fields, including payment account numbers and identity document references, using strong encryption standards within lb89's database infrastructure.
• Access controls that restrict access to player personal data to only those lb89 employees and contractors who have a documented operational need, with all access logged and subject to periodic review.
• Firewalls and intrusion detection systems that monitor lb89's network perimeter for suspicious traffic patterns and automatically block identified threats.
• Regular security assessments to identify and remediate vulnerabilities in lb89's platform before they can be exploited.
• Incident response procedures that enable lb89 to detect, contain, and respond to any data security incident promptly, and to notify affected players where required.

As a player on lb89, you have the following rights in relation to your personal data. To exercise any of these rights, contact lb89 support via live chat or by emailing [email protected]:

• Right of access: You may request a copy of the personal data lb89 holds about you. lb89 will provide this within a reasonable timeframe, subject to identity verification to confirm the request is made by the account holder.
• Right to rectification: If any personal data lb89 holds about you is inaccurate or incomplete, you may request that we correct or complete it. Where practical, lb89 will action corrections within 5 business days.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where processing is unlawful. Erasure is subject to lb89's legal obligation to retain certain records under AML and financial record-keeping rules.
• Right to restrict processing: You may request that lb89 suspends active processing of your data (while retaining it) where you contest the accuracy of the data, where you have objected to processing pending a review, or where processing is unlawful but you prefer restriction to erasure.
• Right to object: You may object to lb89 processing your personal data for direct marketing purposes at any time. Once you object to marketing processing, lb89 will cease such processing immediately.
• Right to data portability: Where technically feasible, you may request that lb89 provides your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

lb89 strictly enforces a minimum age requirement of 21 years for all players. The lb89 platform is not directed at, and must not be used by, anyone under the age of 21. We do not knowingly collect personal data from individuals under the age of 21.

If lb89 discovers or is notified that an account belongs to a person under 21, we will immediately suspend the account, delete the associated personal data to the extent permitted by law, and refund any deposited real-money balance to the registered payment method. Any winnings accrued by an underage player will be forfeited.

The lb89 platform may contain references or links to third-party services such as payment providers (bKash, Nagad, Rocket) and game studios accessed via lb89's game lobby. When you interact with these third-party services — for example, when you initiate a bKash payment or launch a Pragmatic Play game — you are subject to that third party's own privacy policy and data practices.

lb89 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of lb89.

This Privacy Policy applies solely to data collected and processed by lb89 directly. Any data you provide to a payment processor or game provider during a transaction is governed by that entity's own policies, not this one.

lb89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The date at the top of this page will always reflect when the policy was last revised.

Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — lb89 will provide advance notice by posting a prominent notice on the lb89 platform and, where practicable, by sending a notification to your registered email address or mobile number. Minor clarifications and non-substantive edits may be made without specific prior notice.

Your continued use of lb89 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must stop using lb89 and request account closure in accordance with the procedure described in lb89's Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or lb89's handling of your personal data, please reach out to the lb89 support team using either of the following methods:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the lb89 platform. Live chat is the fastest channel for urgent privacy concerns, including suspected unauthorised access to your account.
• Email: [email protected] — for formal written privacy requests including data access, rectification, erasure, restriction, and portability requests. Please use the subject line "Privacy Request" to ensure your email is routed promptly to the appropriate team. lb89 aims to acknowledge all privacy emails within 48 hours (Bangladesh Standard Time, UTC+6).

All privacy communications are handled by lb89 staff with dedicated responsibility for data protection matters. lb89 is committed to resolving all privacy concerns in a fair, transparent, and timely manner consistent with the principles set out in this policy.